Book cover for Airports for people
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Airports for people
Author and Other Information
Emerald Publishing Limited
DOI:
https://doi.org/10.1680/afp.13278
ISBN print:
978-0-7277-4562-0
Publication date:
1988
Book Chapter

W4 Airports are for people: the importance of people to commercial enterprise

By
D. J. Altobello
D. J. Altobello
Marriott Corporation, Washington DC
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Author and Other Information
D. J. Altobello
Marriott Corporation, Washington DC
Doi:
https://doi.org/10.1680/afp.13278.0021
  • Published:
    1988

  • Marriott Corporation

  • What Our Customers Think

  • Design Ignores People

  • Airline Passengers are Changing

  • The Passenger is a Customer

  • New Service Concepts Essential

  • More Space Needed

  • What Does the Airport want from the Concessionaire?

  • Partnership Needed

  • Better Design

  • Stress Relievers

  • Employee Selection is Critical

  • More Services Needed

  • Security a Concern

  • Redistribution of Concessions

  • Customs as a Service

  • The Airport as Tourism Centre

  • Impact on Regional Economies

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