Chapter 13: “My Boss is Probably the Devil!” Exploring Employees’ Online Vents^☆ 

The last two authors contributed equally to the manuscript and are therefore listed alphabetically.

The current chapter presents a qualitative analysis of the emotional and substantive content of 300 vents found on public job-related venting web sites. We leverage the related yet distinct literatures on venting, complaining, expressive writing, and computer-mediated communication to gain insight into how employees understand, communicate, and try to manage emotional experiences at work through these types of outlets. We found that employees vent about mistreatment by others, others’ incompetence or laziness, inequity, under-stimulation, and broader economic trends. In doing so, they often express anger in extreme forms involving profanity, personal attacks, and desires for retribution.