Chapter 10: Problem-Solving and Coping Strategies Used in an Online Learning Environment

The purpose of the case study involved research on the types of coping strategies used by students in an online learning environment modeling effective science teaching using the Internet. Two questions guided our research: (1) What strategies did students use to effectively converse online, and (2) why are these strategies important to effective learning? The research methodology involved qualitative analysis of artifacts including e-mail dialogue, telephone interviews, and facilitator field notes. Typical problem-solving and coping strategies included meeting face-to-face, using the telephone, posting humorous messages, venting online, and sending e-mail to the instructors instead of using the discussion board. In contrast, students who either dropped the course or dropped out of the discussion posted messages that reflected complete frustration. The researchers concluded that the students who were able to utilize problem-solving and coping strategies were more successful in completion of course activities and in achievement. Future research should focus on dialogue typology indicating student failure to address concerns noted in the literature of high rates of failure in online learning environments.