The New Era of Global Services: A Framework for Successful Enterprises in Business Services and IT
By
Javier Peña Capobianco
Javier Peña Capobianco
Catholic University of Uruguay, Uruguay; and ORT University, Uruguay
Search for other works by this author on:
Javier Peña Capobianco
Catholic University of Uruguay, Uruguay; and ORT University, Uruguay
Emerald Publishing Limited
ISBN electronic:
978-1-83753-626-9
ISBN print:
978-1-83753-627-6
Publication date:
2023
Book Chapter
Chapter 2: A New Framework for a New Model
By
Javier Peña Capobianco
Javier Peña Capobianco
Catholic University of Uruguay, Uruguay; and ORT University, Uruguay
Search for other works by this author on:
Javier Peña Capobianco
Catholic University of Uruguay, Uruguay; and ORT University, Uruguay
Copyright © 2023 Javier Peña Capobianco
2023
Javier Peña Capobianco
Licensed reuse rights only
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Published:2023
Citation
Javier Peña Capobianco, 2023. "A New Framework for a New Model", The New Era of Global Services: A Framework for Successful Enterprises in Business Services and IT, Javier Peña Capobianco
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Copyright © 2023 Javier Peña Capobianco
2023
Javier Peña Capobianco
Licensed reuse rights only
Abstract
The aim of this chapter is to present a comprehensive definition of Global Services that encompasses the wide variety of phenomena currently present in the international trade in services to bring to light the shift we are witnessing from Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), and Knowledge Process Outsourcing (KPO) models toward end-to-end (E2E) services and to highlight the factors which have had and will have an effect on these processes in the coming years.
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