Chapter 3: Digital and Sustainable Products to Achieve Sustainable Business Goals Along the Path to Industry 5.0

Industry 4.0 with artificial intelligence (AI), the Internet of Things, and automation are giving way to Industry 5.0 which places emphasis on workers' well-being, people, and society. The new era accentuates interaction between humans and smart machines to drive prosperity and induce sustainable contribution of industry to society. It must build a resilient economy to cope with future uncertainties or external shocks. Moreover, the sustainability effort of companies demanded by consumers, employees, shareholders, governments, and civil society requires sustainability transformation of business strategies. Applying sustainability principles in product design implies the consideration of a product's entire life cycle. Technologies accelerate sustainable production and support using natural resources efficiently taking into consideration planetary boundaries. This condition also makes for a novel perception of products, including financial products. Under the current circumstances of a volatile, uncertain, complex, and ambiguous environment, the focus on consumers and recognition of their dominance play a pivotal role in business models to maintain customer relationships. Thus, the digital, sustainable, human-centric industry is emerging. This chapter deals with digital products to enable twin transition and accomplish a sustainable business strategy simultaneously. It examines the reciprocal reinforcement of sustainability and digitalization and discusses the impact of digital sustainability on products. In this sense, this chapter also outlines the business contribution to sustainable development through digitalization. Finally, a holistic model for a hypothetical financial remittance product is offered to demonstrate how a digital product can contribute to sustainable development.