Chapter 11: Inside the Black Box: Group Processes and the Role of Communication

Groups have the ability to create something new and novel that does not exist at the individual level. This chapter examines group communication as the driver of this creation process, using the input–process–output model. Group processes are often understudied and consigned to a “black box” between inputs and outputs. How advances in methodology and analysis software have increased the ability to study group communication processes and emergent states within this black box is highlighted. Four different areas of research are then briefly reviewed to showcase ways to focus on process. These four areas include structuration, shared mental models, transactive memory, and collective intelligence. The chapter concludes with a focus on future trends and a call for more interdisciplinary research with a theoretical focus.