Strategic Convening for Generative Impact: Enabling Systemic Change in Complex Environments

This chapter shares the experience of National Grid to orchestrate two Appreciative Inquiry Summits in Massachusetts. One was framed around sustainability for the City of Worcester, Massachusetts, and the other was an industry-wide effort on energy efficiency in Massachusetts. The chapter demonstrates the potential for generative impact and transformation in complex and highly contentious environments. It also presents possible implications for the highly regulated energy utility industry and for the energy utilities that choose to lead the way.