Chapter 5: Placing Non-managerial Employees in the Management Theories: Toward a Theoretical Advancement

This chapter responds to recent calls for a more in-depth examination of the crucial role played by non-managerial employees, including those in various strata such as blue and gray collars, from an alternative neo-human relations perspective. By exploring recent initiatives aimed at developing a new theory of management or extending existing ones, the goal is to broaden the conceptualization of management to include non-managerial perspectives, thereby contributing to the advancement of management theory. From this, the recent efforts in management theory—universalistic, strategic/contingent, and value-based—are evaluated for their potential. Utilizing the method of synthesizing, the aim is to introduce a significantly reconceptualizing of existing efforts toward a candidate explanation that leads to default theory enabling to generate and solve problems concerning the phenomenon of non-managerial employees in management processes. Toward this end, two arguments are put forward. First, the constrictions inherent in current management theories devalue and underestimate the significance of blue- and gray-collar employees in the overarching management processes. Second, the future trajectory of management will involve three integral dimensions: the universal dimension of cooperation and coordination inherent in management, the strategic responses to continuously evolving environmental changes as the management of contingencies, and the normative dimension of value-creation to address the specific needs of blue- and gray-collar employees. By synthesizing these three dimensions, we provide insightful signposts for the prospective evolution of management theories.