Chapter 5: The Impact of Burnout on University Workers’ Intention to Quit in Times of COVID-19

The purpose of this study is to evaluate the impact of burnout on university workers’ intention to quit in Tamaulipas. The study is based on a quantitative methodological design with a causal correlational and cross-sectional scope. The data were collected through an online questionnaire, based on Maslach and Jackson (1986), whose sample is made up of 254 workers (teaching and administrative staff). The conclusions reveal that the situation experienced by the staff causes them to feel indifferent to their work (depersonalisation). This, in turn, affects their intention to look for another job, and therefore it is concluded that burnout does indeed induce an intention to quit.