Chapter 7: Regulatory and Broadband Industry Responses to COVID-19: Cases of Uganda, Peru, and the Caribbean

The COVID-19 pandemic was particularly challenging for developing countries because of pre-existing poverty and severe inequality. Governments tended to set public safety as a primary goal, but it could not be their singular goal. Broadband was an important feature of any policy solution. Business lockdowns, school closures, and social distancing led to an unprecedented acceleration in the demand for broadband. But the government restrictions on social and economic interactions made it difficult to maintain and expand broadband networks. Governments might have let markets work out this challenge of escalating demand and increasing costs of supply, but few did. Governments quickly grew to believe that it would need cooperative relationships among multiple government agencies and private businesses to answer what appeared to be a broadband shortage. Regulatory controls over broadband providers were quickly suspended in favour of developing common goals and coordinated efforts. These approaches proved effective, although citizens continued to suffer from the pandemic.