Chapter 3: Impact of Artificial Intelligence on Human Capital in Healthcare Sector Post-COVID-19

Introduction: Coronavirus-19 (COVID-19) global outbreak poses a danger to millions of people’s health and the uncertainty and financial prudence around the world. Without a doubt, the sickness will place a tremendous strain on healthcare systems, which existing or traditional-based treatments cannot adequately handle. Only intelligence derived from diverse data sources can provide the foundation for rigorous clinical and social responses that optimise the use of constrained healthcare resources, create tailored patient treatment plans, educate policy-makers, and accelerate clinical trials

Purpose: This chapter aims to incorporate innovative practices of artificial intelligence (AI) into local, national, and global healthcare systems that can save lives of people and as well helps in human capital management ways that may be deployed rapidly and effectively with minimal errors.

Methodology: AI technologies and tools play a crucial part in COVID-19 crisis response by assisting with the virus discovery, early detection, and the development of effective medications and therapies. In this chapter, significant issues related to COVID-19 and how they may be addressed by applying HRM practices with recent advances in AI. Also, through a literature review of the recent studies implemented in a similar context, an AI solution is proposed by formulating a conceptual model.

Findings: This chapter offers that the latest AI techniques can assist policy-makers in implementing modern human capital management practices to fight against COVID-19. The goal is to remotely monitor patients utilising gadgets that are embedded with state-of-the-art medical technology. To limit hospital visits, or at least cut them down to a minimum, on the one hand, the health clinic also wants to deliver reliable health information to the doctors before or during virtual consultations.