Characteristics of Positive Working Relationships between Nursing and Support Service Employees

Developing greater synergies will become increasingly necessary as the pressure on the health care industry continues to increase. This research looks at the required characteristics to create positive working relationships with clinical staff in a health care organization from the perspective of nonclinical staff. Ten different U.S. hospitals participated in this qualitative study with over 200 individual participants. A recipe for successful relationship building from a nonclinical perspective is included.