Book cover for Competence Perspective on Managing Internal Process
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Advances in Applied Business Strategy
Competence Perspective on Managing Internal Process
Edited by
Ron Sanchez
Ron Sanchez
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Aime Heene
Aime Heene
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Author and Other Information
Emerald Group Publishing Limited
Volume
7
DOI:
https://doi.org/10.1016/S0749-6826(2005)7
ISBN electronic:
978-1-84950-320-4
ISBN print:
978-0-76231-168-2
Series ISSN:
0749-6826
Publication date:
2005
Book Chapter

IDENTIFYING KEY ACTIVITIES IN BANKING FIRMS: A COMPETENCE-BASED ANALYSIS

By
Eric Lamarque
Eric Lamarque
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Author and Other Information
Eric Lamarque
© Emerald Group Publishing Limited
2004
Doi:
https://doi.org/10.1016/S0749-6826(04)07002-7
  • Published:
    2005
© Emerald Group Publishing Limited
2004

There has been a constant evolution over the past two decades in the banking business portfolio, due to economic globalisation, deregulation, and the advent of new technologies. This trend continues today and is even more marked by the emergence of production businesses which have traditionally been included in the value chain of banking services.

An examination of this phenomenon is made possible by value chain analysis. This concept has been adapted to banking. The notions of organisational competencies and value chain have been linked to detect value-adding activities in the various bank services and identify opportunities for new conditions for value production.

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