Section I: Case Study

AgencyCo is the leading supplier of labour hire work also known as ‘on-hire’, ‘temp’ or ‘agency’ work. Their labour-hire staff can be employees who are then on-hired to a client firm (but are not employees of that firm) or self-employed contractors. Initially providing supplementary trades, AgencyCo developed a white-collar sector providing customer contact services, healthcare and general office placement staff in a diverse range of industries.

AgencyCo argues that to attract and keep talented workers the work needs to be not only about opportunity and variety but also about quality training, development and career progression, through developing each employee’s skills base. The variety of jobs with different client firms is also an important learning feature of working for AgencyCo. Management at AgencyCo identifies working with different clients as a training and development opportunity and is interpreted this way by labour hire workers who value the new experiences.