Without Memory There Would Be No Conflict? The Role of Memory in Organizations in a System Theoretical Approach

The question addressed in this chapter is whether the difference in the way we look at memory and the way it actually works might be the reason for the great number of conflicts and secondly, if we were able to embrace the broader, more accurate view, would it help solve or even prevent conflicts from occurring? The chapter presents an overview of the literature study into conflict and memory and a case study from my experience as a business coach working with the conflict between a fellowship of surgeons and the hospital board of directors.