Chapter 3: Railway Station and Interchange Design: A Station Design that Perfectly Fits the Quality Needs of Passengers

Stations have two main functions. The primary function of a station is to connect different modes quickly and easily with each other, this is when passengers are moving from one place to another. The secondary function is to make sure that passengers can spend their (waiting) time at a station in a pleasant way when they are staying at the station. Interchanges have to be designed to make moving as efficient as possible and staying as pleasant as possible. This means that users want a station where they can move safe, fast and easily and spend their time in a comfortable and pleasant way. The station experience can be enhanced with optimal (intuitive) wayfinding and environmental stimuli (e.g. music, light, colours, infotainment and advertisements) that can turn a transport interchange into an efficient node and a positive unique place. In this chapter, we explain how the quality of stations can be improved.