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In Italy, policies and services devoted to persons with disabilities, particularly those with cognitive disabilities, are still characterised by institutional segmentation and are focused on the medical model and therefore on rehabilitation, rather than on social participation, despite the formal ratification of the UNCRPD in 2009. This chapter analyses the pandemic impact by focusing on daily services, as a central service of welfare disability policy, and investigating if the pandemic has strengthened the dominant medical view, or if it has been an opportunity for a more integrated (social and health services) provision of services for people with disabilities, particularly with cognitive disabilities, and their families. Data on two regional case studies show severe differences in implementing national regulation to manage the pandemic at regional level. The difficulties experienced by both families and healthcare and social professionals are similar in the two regions, but the different organisational system concerning social and health care services outlines contexts with different rights.

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