12: Leadership, Built-In

Often the context of the twenty-first century is described as volatile, uncertain, complex, and ambiguous (VUCA). Influenced by this context, combined with the exponential development of new technologies, how and where we work has changed. Not only that, the VUCA context and different ways of working make it necessary to review the role of and demands on leaders, and the work environment they create.

The purpose of this chapter is four-fold. First, we explore what the changed and challenging context of the twenty-first century means for leadership. Second, we share observations on the impact and influence of the built work environment on culture, workflow, and employees. Third, we identify how and why demands on the physical workplace have changed. Finally, we outline an approach that allows leaders to get the most out of the built environment when it comes to shaping culture, supporting workflow, and contributing toward employee satisfaction.