Community-based service providers for people with chronic care needs: Survival in an uncertain environment

Community-based service providers (such as home health agencies, rehabilitation and mental health services) have found it necessary to cope with extremely uncertain and turbulent environments due to a changing regulatory environment and restructuring of the acute health care system. This paper discusses three types of survival strategies adopted by community-care service providers in a medium-sized city in the Northeast. These agencies provide long-term social and health services to the disabled and frail elderly with chronic care needs. The implications of each strategy for service provision to people with chronic care needs are discussed.