Part II: Knowledge Management

Kimberly B. Boal examines what companies and strategic leaders can do to enhance knowledge acquisition, retention, and dissemination. In doing so, he explores how leaders create environments where people throughout the organization utilize both strong and weak network relationships in the pursuit of finding, exploiting, and protecting new knowledge and ideas. Kazuo Ichijo then hones in on how strategic leaders at electronics manufacturer Sharp Corporation developed processes, systems, and structures that allowed the company to build and exploit its knowledge of and competence in LCD technology.