Chapter 10: Experience, Skill and Competence: Boundary Spanning Capabilities for Leadership and Management of Transnational Education

This chapter relates to identifying the experience, skills and competencies of those responsible for operationalizing and developing transnational education (TNE) partnerships. Despite the growth of TNE internationally, little detailed attention has been paid to these individuals, often called academic liaison (or link) tutors. They are good examples of “boundary spanners” (Williams, 2013, p. 17) or “third space professionals” (Whitchurch, 2008, p. 378). Using concepts associated with “distributed leadership” (Gronn, 2002, p. 423) to explain leadership in collaborative provision as distributed practice, the research represented in the chapter made use of activity theory (Engeström, 1987) to identify the range of contextual factors that an academic liaison tutor needs to take into account in developing a TNE partnership. Findings indicate that an academic liaison tutor needs experience of working in complex environments, in-depth understanding of organizational procedures, the ability to manage power differentials, sophisticated communication and interpersonal skills, the ability to create and lead a cultural context for learning and development, change management and the ability to resolve difficulties. These factors provide the foundation for suggestions for staff recruitment, development and training.