Chapter 6: Internet of Things and Knowledge Management

Knowledge management (KM) has gained significant importance in the contemporary era of widespread connectivity and data-driven decision-making, made possible by the Internet of Things (IoT). Companies now operate globally, leveraging multiple locations and interconnected technologies. This chapter delves into KM and IoT by examining the existing literature and presenting concrete examples from leading IoT businesses and market research. By integrating cutting-edge technologies with KM procedures and accelerators, alongside IoT components from various knowledge perspectives using a network of information, data, and expertise, organizations can create intelligence communities. IoT presents new opportunities for enhancing KM. Establishing an accessible and collaborative ecosystem through a KM system is achievable. This study clarifies ‘the role of IoT-based technologies in KM, especially as enablers of knowledge generation’.