Chapter 16: The Impact of Business Intelligence in the Banking Sector

It is unnecessary to emphasize how evidently business intelligence (BI) has permeated every facet of human existence and commerce. In the financial sector, BI has been extremely important. The aims of this research are to know how the BI affects Jordan's Islamic Bank's banking operations. Both the staff and the customers provide the data. Following that, the data were examined using a five-point Likert scale and a thorough proportion to ascertain the influence of BI on banking system affairs. The results confirmed a number of practices that business intelligence benefits the financial industry, such as the following: The time spent by clients and staff is notably saved through business intelligence; it decreases the charges and business intelligence support clients make the best decisions through simplifying system procedures.