Chapter 13: Conflict Coaching Model Techniques for Workplace Managers, Leaders, and Practitioners

Some people always seem to be arguing, fighting, or entrenched in negative activity that angers others or creates rifts among friends, coworkers, and even family members. Keep reading and you will learn more about how to manage troubled workplace relationships driven by these ostensibly difficult personalities through conflict-coaching techniques.

Coaching methodologies are deeply personal and require a high degree of trust in order to build a constructive coach–client relationship. This chapter is written in the first person because conflict coaching is such a deeply personal experience. Discussing processes and techniques from a personal perspective will help readers embrace the topics of coaching conflict and conflict coaching (two separate experiences), especially for managers overseeing workplace disputes where relationships matter.