Chapter 5: When Does Feedback Enhance Performance in Teams?: A Systematic Literature Review and Future Research Agenda

With the rising interest in the effect of feedback on performance in teams, theoretical models have been developed to explain when and how different factors influence the relationship between feedback and performance in teams. However, most of the extant conceptual models tend to neglect that in the context of the contemporary work environment, team processes are influenced by contextual factors that originate outside such teams and more generally outside organizations. The research has also acknowledged that such contextual factors influence the relationship between feedback and performance in teams, but there is currently no review paper that integrates these extant research findings to show how this process is likely to occur. To address this limitation, we systematically review the research on the relationship between feedback and performance in teams published up to 2021, integrate our findings into a multilevel model, and identify the research gaps. We provide a rationale for our multilevel analysis based on the multiple team membership perspective and spillover theory, which we also use to suggest avenues for future research to further advance the literature on feedback and performance in teams.