Chapter 12: From Platformisation to Community-centric Resilience: Understanding the Sharing Economy through System Thinking

In recent years, the economy has been characterised by changes across all sectors, such as the advancement and diffusion of technology as well as the evolution of management systems and strategies. The emergence of new business models, the involvement of the consumers in the process, and the shift in consumer behaviour are the examples of the change going on. This is especially the case as more and more organisations or groups of organisations are being forced to move towards leaner and, in some cases, modular forms of organisation. Since negative occurrences are inevitable, stakeholders are constantly on the lookout for new strategies that would enable them to remain relevant in the market.