How Can We Continue to Improve? Developing Targeted Assessments for Academic Libraries

This chapter examines the shift from broad-based to targeted assessment strategies in academic libraries, using two case studies to illustrate the process. While traditional broad-based assessments have been valuable, they often produce repetitive and less actionable insights over time. The chapter argues that targeted assessments offer more meaningful data, leading to better-informed decisions for improving library services. It also addresses the challenges encountered during this transition, such as overcoming organizational inertia, navigating a multiyear discovery process, and recruiting and empowering the right personnel. The first case study details the library’s efforts to better serve doctoral students by implementing a comprehensive assessment approach that combines both qualitative and quantitative data. This assessment uncovered key gaps in understanding doctoral students’ needs and provided actionable insights for enhancing services. The second case study focuses on evaluating student perceptions of the library’s virtual reference service. The resulting survey data highlighted the service’s strengths and offered valuable feedback for further enhancement. The chapter concludes with reflections on the future of targeted assessments in academic libraries, stressing the importance of ongoing improvement and alignment with institutional goals.