Chapter 3: Automation in Master Data Management (MDM)

The idea behind the chapter on ‘trends in Business process automation (BPA)’ is to appreciate and understand the concept of BPA in an organisational context and look at the ways organisations have been using automation to improve business processes. To a certain extent, one can safely say that automation is the first goal of any organisation that wants to use IT as an enabler towards improving efficiency of processes, increase in the productivity of resources and ultimately improve the profitability of the organisation.

To take a step ahead, let’s look at some of the future trends in this direction and consider some of the useful concepts that have captured the organisation’s eyes towards improving business processes: