Chapter 4: Automation in Knowledge Management System

In this chapter, students would learn

The impact of globalisation, free market economy, current economic conditions, organisational downsising, crunch of skilled and talented employees, etc. have increased the recognition of importance of managing corporate knowledge. These circumstances have somewhat magnified the concept of KM. Although the jury still may be out on the business value of KM, it is evident that organisations need to manage their valuable corporate information from a practical standpoint. While some organisations claim that there have been substantial benefits from KM, there are others who think that KM has not had an impact on the bottom-line.