Chapter 2: Current State of the Workforce: The Changing Psychology of the Workforce

This chapter looks at today’s workforce and the different expectations that they have from their organizations and leaders. They are looking for purpose (irrespective of age and length in the workplace), happiness, autonomy, psychological safety, respect, to be listened to. They are looking for empathy and leaders that appreciate what they do and healthy relationships with those they work with and their leaders. In summary, they are looking for leaders to care about them and unfortunately more of those in a management position do not know how. The organizations and leaders that provide these will have a competitive edge over others. The organizations that focus on the humanity in their workforce has and will see positive bottom line implications. For this to happen they will need human-centered organizational cultures that positively impacts their workforce. Last, this is not just me saying this. There is extensive research that has come out and continues to come out on this topic.