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A. Parasuraman
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Book Chapter
Series: Review of Marketing Research
Published: 08 June 2012
10.1108/S1548-6435(2012)0000009010
EISBN: 978-1-78052-913-4
ISBN: 978-1-78052-912-7
Book Chapter
Series: Review of Marketing Research
Published: 01 November 2005
10.1108/S1548-6435(2005)0000002009
EISBN: 978-0-85724-724-7
ISBN: 978-0-76561-305-9
