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Ben Q. Honyenuga
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Book Chapter

Customer Orientation, CRM Organization, and Hotel Financial Performance: The Mediating Role of Customer Satisfaction

Series: Advances in Hospitality and Leisure
Published: 17 January 2023
10.1108/S1745-354220220000018007
EISBN: 978-1-80382-815-2
ISBN: 978-1-80382-816-9
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Book Chapter

Hotel Customer Retention: A Study of Customers’ Perspectives in an Emerging Market

Series: Advances in Hospitality and Leisure
Published: 26 November 2021
10.1108/S1745-354220210000017002
EISBN: 978-1-80071-272-0
ISBN: 978-1-80071-273-7
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Book Chapter

Organizational Readiness: Key to Successful CRM Implementation in Hotel Industry

Series: Advances in Hospitality and Leisure
Published: 26 November 2021
10.1108/S1745-354220210000017007
EISBN: 978-1-80071-272-0
ISBN: 978-1-80071-273-7
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Book Chapter

Work Values and Organizational Performance: The Mediation Effect of Organization Citizenship Behavior in Family Hotels in Emerging Markets

Series: Advances in Hospitality and Leisure
Published: 30 November 2020
10.1108/S1745-354220200000016005
EISBN: 978-1-83982-384-8
ISBN: 978-1-83982-385-5
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Book Chapter

Insight into How Market Orientation Impacts Marketing Performance in the Hotel Industry of Ghana

Series: Advances in Hospitality and Leisure
Published: 30 November 2020
10.1108/S1745-354220200000016009
EISBN: 978-1-83982-384-8
ISBN: 978-1-83982-385-5
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