Bikramjit Rishi
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Book Chapter

Prelims

Published: 04 May 2021
10.1108/978-1-83909-710-220211012
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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The What, Why and How of Customer Experience

Published: 04 May 2021
10.1108/978-1-83909-710-220211001
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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References

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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Book Chapter

Getting Into the Customers, Shoes: Customer Journey Management

Published: 04 May 2021
10.1108/978-1-83909-710-220211002
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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References

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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Book Chapter

Emotions: The Essence of Customers' Experience

Published: 04 May 2021
10.1108/978-1-83909-710-220211003
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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References

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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Book Chapter

Recipe for a Great Customer Experience: The Three Voices – Voice of Customer (VoC), Voice of Employee (VoE) and Voice of Process (VoP)

Published: 04 May 2021
10.1108/978-1-83909-710-220211005
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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References

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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Book Chapter

Technology and the Future of Customer Experience

Published: 04 May 2021
10.1108/978-1-83909-710-220211006
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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References

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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Book Chapter

Websites

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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Book Chapter

Customer Experience by Design or by Accident

Published: 04 May 2021
10.1108/978-1-83909-710-220211007
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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References

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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Book Chapter

Breaking Corporate Silos – Making Customer Experience Work

Published: 04 May 2021
10.1108/978-1-83909-710-220211008
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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References

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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Book Chapter

The Business Case for Customer Experience: Ignoring Customer Experience Is an Expensive Mistake

Published: 04 May 2021
10.1108/978-1-83909-710-220211009
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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References

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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Book Chapter

Customer Experience: A Business to Business Context

Published: 04 May 2021
10.1108/978-1-83909-710-220211010
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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References

Published: 04 May 2021
EISBN: 978-1-83909-710-2
ISBN: 978-1-83909-711-9
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