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HeeKyung Sung
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Book Chapter

Evaluation of the Service Performance: Application of the Zone of Tolerance with Importance Performance Analysis of a Convention Facility

Series: Advances in Culture, Tourism and Hospitality Research
Published: 31 July 2014
10.1108/S1871-317320140000009000
EISBN: 978-1-78441-171-8
ISBN: 978-1-78441-172-5
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Book Chapter

Evaluation of the Service Performance: Applications of the Zone of Tolerance with Importance-performance Analysis

Series: Advances in Culture, Tourism and Hospitality Research
Published: 30 June 2014
10.1108/S1871-317320140000008012
EISBN: 978-1-78350-617-0
ISBN: 978-1-78350-618-7
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