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Book cover for Toward Responsible Service Management: AI and Digital Transformation in Action

Toward Responsible Service Management: AI and Digital Transformation in Action

Published: 06 October 2025
10.1108/978-1-80262-963-7
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

Introduction

Published: 06 October 2025
10.1108/978-1-80262-963-720251001
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

References

Published: 06 October 2025
0
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

References

Published: 06 October 2025
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

References

Published: 06 October 2025
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

References

Published: 06 October 2025
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

References

Published: 06 October 2025
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

References

Published: 06 October 2025
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

References

Published: 06 October 2025
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

References

Published: 06 October 2025
0
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
Add to Citation Manager for References
Book Chapter

References

Published: 06 October 2025
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
Add to Citation Manager for References
Book Chapter

References

Published: 06 October 2025
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

References

Published: 06 October 2025
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

Conclusion

Published: 06 October 2025
10.1108/978-1-80262-963-720251017
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

User Beware! The Dark Side of Digital Technologies

Published: 06 October 2025
10.1108/978-1-80262-963-720251004
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

Back to the Future with a ‘Responsibility Caveat’: Evaluating the Tension of Responsibility and Accountability Within Social Commerce via a Customer-to-Customer Lens

Published: 06 October 2025
10.1108/978-1-80262-963-720251005
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

A Critical Insight on Innovation Theories: Introducing Responsible Jobs to Be Done Theory

Published: 06 October 2025
10.1108/978-1-80262-963-720251006
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

The Ethical Landscape of Virtual Influencers in Service Industries: Implications for Social, Economic, and Environmental Concerns

Published: 06 October 2025
10.1108/978-1-80262-963-720251007
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

‘Real-ising’ the Benefits of Responsible Artificial Intelligence (AI) Management: An Interpretive Study

Published: 06 October 2025
10.1108/978-1-80262-963-720251009
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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Book Chapter

Service Recovery Strategies in Cases of AI Malfunction

Published: 06 October 2025
10.1108/978-1-80262-963-720251010
EISBN: 978-1-80262-963-7
ISBN: 978-1-80262-964-4
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