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Book Chapter

The current state of research on reference transactions

Series: Advances in Librarianship
Published: 27 September 2002
10.1016/S0065-2830(02)80025-3
EISBN: 978-1-84950-003-6
ISBN: 978-0-12024-626-7
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Book Chapter

List of Tables and Figures

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002001
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Preface and Acknowledgments

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002002
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Introduction

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002003
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

The Multilevel Nature of Reference Service

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002004
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Defining and Modeling Reference Service

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002005
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Evaluating and Measuring Reference Service

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002006
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Multilevel Modeling and Reference Service Evaluation

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002007
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Data Analysis and Findings

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002008
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Conclusions and Implications

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002009
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Systems Analysis of the Reference Process

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002010
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Appendix A:

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002011
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Appendix B:

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002012
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Appendix C:

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002013
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Appendix D:

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002014
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Bibliography

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002015
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book Chapter

Index

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)0000002016
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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Book
Book cover for Understanding Reference Transactions: Transforming an Art into a Science

Understanding Reference Transactions: Transforming an Art into a Science

Series: Library and Information Science
Published: 08 May 2002
10.1108/S1876-0562(2002)02
EISBN: 978-1-84950-797-4
ISBN: 978-0-12587-780-0
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