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Book Chapter

Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model

Series: Research in Occupational Stress and Well Being
Published: 02 June 2015
10.1108/S1479-355520150000013002
EISBN: 978-1-78560-116-3
ISBN: 978-1-78560-117-0
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Book Chapter

Lagged Influences of Customer Mistreatment on Employee Mood: Moderating Roles of Maladaptive Emotion Regulation Strategies

Series: Research on Emotion in Organizations
Published: 09 August 2013
10.1108/S1746-9791(2013)0000009014
EISBN: 978-1-78190-889-1
ISBN: 978-1-78190-888-4
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Book Chapter

Perceived Overqualification: A Review and Recommendations for Research and Practice

Series: Research in Occupational Stress and Well Being
Published: 19 October 2012
10.1108/S1479-3555(2012)0000010005
EISBN: 978-1-78190-005-5
ISBN: 978-1-78190-004-8
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Book Chapter

Understanding The Causes Of Destructive Leadership Behavior: A Dual-Process Model

Published: 08 July 2010
10.1108/978-1-61735-069-620251006
EISBN: 978-1-61735-069-6
ISBN: 978-1-61735-068-9
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Book Chapter

Bridge Employment and Retirement: Issues and Opportunities During the Latter Part of One’s Career

Serial: Research in Careers
Published: 25 June 2009
10.1108/978-1-60752-247-820251007
EISBN: 978-1-60752-247-8
ISBN: 978-1-59311-958-4
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