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Robert J. Blomme
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Book Chapter

Customer Orientation, CRM Organization, and Hotel Financial Performance: The Mediating Role of Customer Satisfaction

Series: Advances in Hospitality and Leisure
Published: 17 January 2023
10.1108/S1745-354220220000018007
EISBN: 978-1-80382-815-2
ISBN: 978-1-80382-816-9
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Book Chapter

Hotel Customer Retention: A Study of Customers’ Perspectives in an Emerging Market

Series: Advances in Hospitality and Leisure
Published: 26 November 2021
10.1108/S1745-354220210000017002
EISBN: 978-1-80071-272-0
ISBN: 978-1-80071-273-7
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Book Chapter

Organizational Readiness: Key to Successful CRM Implementation in Hotel Industry

Series: Advances in Hospitality and Leisure
Published: 26 November 2021
10.1108/S1745-354220210000017007
EISBN: 978-1-80071-272-0
ISBN: 978-1-80071-273-7
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Book Chapter

Work Values and Organizational Performance: The Mediation Effect of Organization Citizenship Behavior in Family Hotels in Emerging Markets

Series: Advances in Hospitality and Leisure
Published: 30 November 2020
10.1108/S1745-354220200000016005
EISBN: 978-1-83982-384-8
ISBN: 978-1-83982-385-5
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Book Chapter

Insight into How Market Orientation Impacts Marketing Performance in the Hotel Industry of Ghana

Series: Advances in Hospitality and Leisure
Published: 30 November 2020
10.1108/S1745-354220200000016009
EISBN: 978-1-83982-384-8
ISBN: 978-1-83982-385-5
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Book Chapter

Knowledge Creation in Client–Consultant Interaction

Published: 08 October 2019
10.1108/978-1-83867-471-720191008
EISBN: 978-1-83867-471-7
ISBN: 978-1-83867-472-4
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Book Chapter

The Marketing Value of CSR Initiatives and Potential Brand Equity, Taste Perception, and Emotional Value

Series: Advances in Hospitality and Leisure
Published: 19 December 2016
10.1108/S1745-354220160000012006
EISBN: 978-1-78635-615-4
ISBN: 978-1-78635-616-1
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Book Chapter

Feminine Leadership, its Perception and Urgency: A Research Study Held Amongst Hotel Managers

Series: Advances in Hospitality and Leisure
Published: 19 September 2014
10.1108/S1745-354220140000010007
EISBN: 978-1-78441-173-2
ISBN: 978-1-78441-174-9
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Book Chapter

Consumer Response to Nutrition Information Menu Labeling in Full-Service Restaurants: Making the Healthy Choice

Series: Advances in Hospitality and Leisure
Published: 17 July 2012
10.1108/S1745-3542(2012)0000008010
EISBN: 978-1-78052-937-0
ISBN: 978-1-78052-936-3
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Book Chapter

Sustainable Practices in Hospitality: A Research Framework

Series: Advances in Hospitality and Leisure
Published: 17 July 2012
10.1108/S1745-3542(2012)0000008018
EISBN: 978-1-78052-937-0
ISBN: 978-1-78052-936-3
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Book Chapter

The relationships between psychological strain, organizational support, affective commitment and turnover intentions of highly educated hospitality employees

Series: Advances in Hospitality and Leisure
Published: 07 July 2010
10.1108/S1745-3542(2010)0000006011
EISBN: 978-1-84950-719-6
ISBN: 978-1-84950-718-9
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Book Chapter

Perceptions of job and hospitality industry characteristics on career decisions

Series: Advances in Hospitality and Leisure
Published: 07 July 2009
10.1108/S1745-3542(2009)0000005007
EISBN: 978-1-84855-675-1
ISBN: 978-1-84855-674-4
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Book Chapter

Predictors of turnover intentions of highly educated employees in the hospitality industry

Series: Advances in Hospitality and Leisure
Published: 26 May 2008
10.1016/S1745-3542(08)00001-5
EISBN: 978-1-84950-524-6
ISBN: 978-0-76231-489-8
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