...Abstract Chapter 11 investigates equitable access to crisis communication for Latino communities, with a case study of Florida counties’ Twitter use during Hurricane Irma. The authors analyze the digital dissemination of preparedness and recovery information to evaluate its accessibility...

...-political issues. Crisis communication risk socio-political issues values advocacy polarisation dissensus Introduction Organisational constituents have never reacted monolithically to organisational actions. People can and do react differently to organisations, their actions and their policies...

... situation. In the context of a pandemic, both ‘risk’ and ‘crisis communication’ are relevant concepts. The idea of risk communication is to inform the audience about recognised hazards and their typical adverse outcomes. Risk communication thus helps people prepare for the potential outcomes of certain...

... as promotion and takes a political stance in its tweets to encourage consumer engagement. While the corporate tweets are successful in generating reactions online, the airline’s followers do not always perceive them in a positive manner. This case study makes an important contribution to crisis communication...

...Abstract This chapter aims to gain a deeper understanding of the phenomenon of an ultraconservative group’s crisis communication. It delves into the communication strategies and narratives of the Taliban as they interact with the international media, particularly in relation to the women residing...

... communication modus operandi. The accessibility and comprehensiveness of government information play an important role in how citizens make decisions and behave. In critical times, governments are required to meaningful crisis communication strategies to address the needs of different stakeholders. However...

... to practice are discussed. Crisis communication risk issue sticky crisis collaboration management Introduction I recently gave an invited lecture at the University of Georgia (UGA)’s Honours College on ‘Crisis Communication: An Interdisciplinary Field of Research and Practice’. The opening quote I gave...

...Abstract This chapter examines what was the feminist approach of the political crisis communication adopted by the First Minister of Scotland, Nicola Sturgeon, within the first phase of the COVID-19 pandemic, focusing on a specific time frame: 17 March 2020–30 December 2020. It identifies...

... social responsibility (SR) in relationships with communities of color and impact on their discourse. I use the lenses of critical race theory, stakeholder theory, and situational crisis communication theory to illustrate some organizations' communication strategies employed in response to COVID-19...

..., and the public. Crisis communication public health disease management social media Vietnam content analysis Introduction Declared an outbreak by WHO on 30 January 2020 ( Kandel, Chungong, Omaar, & Xing, 2020 ) and later a pandemic, COVID-19 is an infectious disease caused by SARS-CoV-2 (Zhang...

... existing communicative theories in relation to current changes in the media landscape and its technological underpinnings. Focusing on the areas of crisis communication and issues management, we argue that datafication provides new ways of dealing with issues and, in turn, presents new issues for PR...

... the micro-blogging services aided in creating situation awareness (SA) related to the emergency event, what role hashtags played in that process and who the dominant crisis communicators were. The chapter is framed by theories and previous research on SA and social media use in the context of emergency...

... for future major incidents. Crisis communication authorities social media Twitter situation awareness collaboration with the public Introduction During the terrorist attacks in Oslo and at Utøya on 22 July 2011, in which 77 people were killed, the head of communication at the Norwegian Police Security...

... sector. They reflect on the significance, strengths and weaknesses of social media in the management of crises such as this one. Crisis communication crisis management police health terror Twitter Introduction On the afternoon of Friday 22 July 2011, a 32-year-old male, right-wing extremist...

...Abstract The 2013 Central European floods were not only one of the most severe natural disasters in Austria in the last decades, but also constituted a landmark in crisis communication. For the first time, social media and online newspapers were important news channels, creating a need for new...

...’, in which social media play an ever more important role. The authorities have been slow to implement social media in their crisis communication strategies ( Hornmoen et al., 2018 ; Perng et al., 2012 ). There is a need for more knowledge on what role social media can play during crisis situations...

... Assessment Research chapter BP crisis communication stakeholder evaluation social construction Purpose – When organisations behave irresponsibly, a question remains: Can they use a messaging strategy based in the organisation's commitment social responsibility to effectively respond to the crisis...