... of Human Factors and Ergonomics , 3 ( 1 ), pp. 79 – 110 . Copeland, 2008 Copeland , J. ( 2008 ) “ Emergency response: unity of effort through a common operational picture ”, Higher Education . Craig, 2012 Craig , C. ( 2012 ) “ Improving flight condition situational awareness through...

... for future major incidents. Crisis communication authorities social media Twitter situation awareness collaboration with the public Introduction During the terrorist attacks in Oslo and at Utøya on 22 July 2011, in which 77 people were killed, the head of communication at the Norwegian Police Security...

...Abstract Technical solutions can be important when key communicators take on the task of making sense of social media flows during crises. However, to provide situation awareness during high-stress assignments, usability problems must be identified and corrected. In usability studies, where...

...Abstract This chapter summarises the findings of a case study on social media activity during the 22 July 2011 terrorist attacks in Norway. Based on these findings and on theories and previous research on the role of social media in situation awareness (SA) configuration during crisis situations...