Business process re‐engineering and teleworking Available to Purchase

Discusses the fact that business process re‐engineering (BPR) and a new pattern of work such as teleworking share certain common drivers– a desire for greater flexibility and lower operating costs– and both can also involve a fundamental review of the interaction of people, processes and technology. Discusses some of the findings of a European Commission‐funded examination of the nature of the relationship which might exist between BPR and teleworking in the context of business restructuring activities occurring across Europe. Illustrates the kinds of question relating to teleworking which could be posed at the various stages of a BPR exercise.