The purpose of this research is to develop and provide a preliminary validation of a model for how change management during an ERP implementation affects the effectiveness of that ERP implementation.
This paper proposes a revised Klein et al. innovation implementation model that explicitly considers change management. The applicability of the revised model to describe the effect of change management on the implementation climate and implementation effectiveness of an ERP implementation is assessed using a case study at a large Australian multinational organisation.
Specific change management activities are identified and described. Qualitative verification of a proposed ERP innovation implementation model that incorporates the effect of change management is provided.
Change management was seen as being an important factor in influencing the effectiveness of the ERP project. This study is the first step in the longer‐term empirical validation of the modified innovation implementation model.
