Guest editorial

An intense competition and a dynamic environment are posing new challenges for business process management (BPM) within organisations striving to be competitive. In this regard, organisations that aim to re-organize and reshape business processes and operations cannot rely only on internal resources (Niehaves, 2010). Accordingly, they can and should leverage external resources, such as smart data, information, knowledge, know-how, technologies and collaborate with different partners to improve the management of business processes (Liu et al., 2009), following an open innovation (OI) logic (West and Bogers, 2014).

Opening to external resources can enhance ambidextrous...