Process model for client requirements processing in construction

Describes a process model for processing client requirements, which was developed in response to the need for an appropriate framework for client requirements processing in construction. The model, which is represented using the IDEF‐0 modelling method, draws from requirements processing techniques in manufacturing and requirements engineering, and its development was based on an iterative process involving practitioners from the construction industry. Uses an example of a family house project to demonstrate how the model facilitates the precise definition, analysis and translation of client requirements into solution‐neutral design specifications. Concludes that the model is of potential benefit to the construction industry in providing a first step towards client satisfaction.