An integrated information system for quality management

The current information system use in quality management and ISO 9000 certification process is typically utilized in administration and documentation. The existing software do not satisfy the technical information needs for ISO 9000. There is a need for tools that can help management to decide on technical aspects such as proper corrective and preventive actions or design verification and validation activities. This paper analyzes the information requirements of ISO 9000 standards and identifies the areas where a decision support system can be used. Further, it proposes a conceptual framework for company‐wide information management, while it explains the modular approach to the system development by introducing and empirically testing the prototype model for a corrective and preventive actions module. The proposed system will provide the conceptual structure for a quality assurance information system within organizations.