Continuous improvement of business processes is essential for organizations that seek to maintain efficiency and competitiveness. Existing research on process improvement predominantly adopts a singular focus by either proposing process improvement frameworks for identifying opportunities, focusing on a specific industry or on methods for process redesign. Consequently, there is a lack of an overviews that systematically categorize improvement opportunities alongside applicable redesign options grounded in case studies.
This study addresses this gap by conducting a systematic literature review of 205 scholarly articles.
A total of 80 distinct improvement opportunities are identified, each paired with one or more of 64 viable redesign options.
The structured overview can aid process analysts by providing a catalog of improvement opportunities and corresponding redesign alternatives. By enhancing the decision-making process for process improvement initiatives, this work supports analysts with implementation of business process improvements.
These pairings are systematically organized according to process levels (process, fragment, atomic) and process perspectives (activity, control-flow, resources, data objects).
