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Elisabeth Zsoka Palvölgyi
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Journal Articles

Uncovering customer processes: the interactive questionnaire

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Elisabeth Zsoka Palvölgyi, Jürgen Moormann
Journal: Business Process Management Journal
Business Process Management Journal (2021) 27 (2): 546–564.
https://doi.org/10.1108/BPMJ-07-2020-0326
Published: 22 January 2021
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Journal Articles

Customer process-centric artefacts: a literature review

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Elisabeth Zsoka Palvölgyi, Jürgen Moormann
Journal: Business Process Management Journal
Business Process Management Journal (2021) 27 (2): 615–637.
https://doi.org/10.1108/BPMJ-07-2020-0328
Published: 14 January 2021
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