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Keywords: AI
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal 1–24.
Published: 04 March 2026
...&D Palo Alto Networks Sustainability/ESG report 2019–2024 Environmental footprint, data center efficiency, ESG commitments Palo Alto Networks Cybersecurity product white papers 2020–2023 Next-generation firewalls, platform strategy, AI-driven security IBM Annual report/Form 10-K 2018...
Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2026) 32 (5): 1693–1721.
Published: 08 August 2025
...Qingfeng Meng; Ukoha Kalu Okwara Purpose Due to fierce competition, manufacturing enterprises must intensely focus on improving every operational link for business continuity. Selecting a sustainable service provider of artificial intelligence (AI)-powered robotic systems in reverse logistics...
Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (7): 2427–2455.
Published: 17 July 2024
...Moh’d Anwer Al-Shboul Purpose The goal of this study is to better understand the driving force behind the use of artificial intelligence (AI) in pharmaceutical manufacturing firms (PMFs) that are recognized as developing countries in the Middle East and North Africa (MENA) region that are listed...
Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2020) 26 (6): 1261–1281.
Published: 23 March 2020
...Sheshadri Chatterjee; Soumya Kanti Ghosh; Ranjan Chaudhuri Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated CRM system for better knowledge management (KM) in organizations to improve business process. Design/methodology/approach...
