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Keywords: AI
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Journal Articles
The centrality of cybersecurity: business models, competitive strategies and sustainability practices
Open Access
Journal:
Business Process Management Journal
Business Process Management Journal 1–24.
Published: 04 March 2026
... of the CC BY 4.0 licence . Cybersecurity Strategy AI Blockchain BPM Sustainability NODES Grant agreement no. ECS00000036 Funding details: This publication is part of the project NODES which has received funding from the MUR – M4C2 1.5 of PNRR funded by the European Union...
Journal Articles
Sustainable provider selection for artificial intelligence-powered robotic systems: a framework and evaluating methodology
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal 1–29.
Published: 08 August 2025
...Qingfeng Meng; Ukoha Kalu Okwara Purpose Due to fierce competition, manufacturing enterprises must intensely focus on improving every operational link for business continuity. Selecting a sustainable service provider of artificial intelligence (AI)-powered robotic systems in reverse logistics...
Journal Articles
Do artificial intelligence system adoptions foster production management supply chain performance in pharmaceutical manufacturing firms? An empirical exploring study from the MENA region
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (7): 2427–2455.
Published: 17 July 2024
...Moh’d Anwer Al-Shboul Purpose The goal of this study is to better understand the driving force behind the use of artificial intelligence (AI) in pharmaceutical manufacturing firms (PMFs) that are recognized as developing countries in the Middle East and North Africa (MENA) region that are listed...
Journal Articles
Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2020) 26 (6): 1261–1281.
Published: 23 March 2020
...Sheshadri Chatterjee; Soumya Kanti Ghosh; Ranjan Chaudhuri Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated CRM system for better knowledge management (KM) in organizations to improve business process. Design/methodology/approach...
