... applied a business process management (BPM) perspective to analyze an end‐to‐end medication administration process and related handoffs, and accounting control theory (ACT) to examine the impact of handoffs on IQ and medication errors. Findings The study reveals how handoffs can lead to medication...

... and Loeb, 2011). Herein, we discuss how best practices from two complementary disciplines – process management and accounting control theory (ACT) [1] – can be applied to improve clinical handoff information quality and patient safety. We propose a trans‐disciplinary research agenda and explain how...