... the challenges and opportunities SMEs face. This study aims to explore the adoption of BCT in an Italian manufacturing SME, assessing both the operational and sustainability implications. Design/methodology/approach This study employs an action research approach grounded in the Unified Theory of Acceptance...

... in the current literature. Design/methodology/approach The mandatory elements of a method (MEM) framework is used to illustrate DFSS's maturity as a process redesign method. The use of DFSS in a BPM context is described through several action research case examples. Findings This research specifies...

... 2017 29 03 2019 05 07 2019 17 07 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Higher education Action research Operations strategy Language teaching 4V’s operational characteristics Holistic thinking The ethos...

... adopts a practice perspectives of routines, and classifies and catalogues the potential routines that could form PI capability. The development of these routines are investigated using the constructive research approach, a form of IR), in the action research mode. Within this approach, the methodology...

... literature. The framework was further developed during an action research (AR) study where the authors developed, implemented, evaluated and improved the measurement system for organizational change initiatives. Findings The academic literature is rich in conceptual articles providing required...

... in a clinical research center (CRC). The purpose of this paper is to define a process for executing strategic planning oriented towards the promotion of a BPM program. Design/methodology/approach The method applied is action research. This allowed the solution of a practical problem and at the same time...

... is to propose a case study involving an Italian university that recently set up a new research observatory, and, thanks to its success, succeeded in enhancing its relational capital. Design/methodology/approach The authors adopted an action research approach to analyze the case study. Consistently...

... action research project was conducted. The empirical study consisted of three consecutive developmental interventions to support the collaborative development effort of an IT company and its customer network to efficiently serve their present and future customers. The data consists of process modeling...

... on an action research approach, in which practitioners and researchers are seen as a part of a participative community generating actionable knowledge. Research involved gathering data over a five-year period through more than 250 interviews and 25 focus groups. Findings – This paper identifies five...

... Profile to Drive Process Improvement PRO2PI-MFMOD (Salviano, 2006) were both used for such purposes. Maturity models Action research Digital ecosystem Free software Soft system methodology Software process improvement Brazilian Public Software (BPS) (Software Público Brasileiro (SPB...

... operating work force in a transition economy. Design/methodology/approach To overcome the problems in billing cycle in the case company, an action research approach was used to develop a new process for sales documentation and employed advanced mobile technologies in the process. The research approach...

..., changes to the computer system that alleviated previous problems or caused new ones were not being communicated back to academic staff. Academic staff needed this feedback in order to change course material. New Zealand Action Research Groupware BPR Process efficiency Process improvement...

...Nereu F. Kock, Jr; Robert J. McQueen Describes an empirical study of 15 business processes in three organizations. Business process data were collected in the context of action research projects where the researcher was involved in organizational development activities. Suggests that business...